Rates rebates claims

Handbooks

1. Rates Rebate Scheme Council Handbook

Handbook to support councils in the operational application of rates rebates legislation.

Rates Rebate Council Handbook 2026 rating year (PDF, 973KB)

2. Guidelines for Retirement Village Operators

Applying for a rebate of rates.

Guidelines for Village Operators & Retirement Village residents applying under Section 7A Dec 2020 (PDF, 376KB)

Forms

3. Refund request form

Handbook to support councils in the operational application of rates rebates legislation - version 10 June 2026.

Use form and attach spreadsheet of claims to email to MCERT on the first week of each month

Application to the Secretary for Local Government by a territorial authority for a refund (PDF, 122KB)

4. Adjustment request form

Use form but if more than one adjustment required attach a spreadsheet to the email. Only send one adjustment request per day.

Application to the Secretary for Local Government by a territorial authority for adjustment (PDF, 125KB)

5. Spreadsheet specifications

Refund and adjustment spreadsheet specification.

Rates rebates: Refund spreadsheet specification (PDF, 128KB)

Newsletters

6. Newsletter 1 - Budget announcement 22 May 2025:

Budget announcement 22 May 2025 (opens in new tab)

7. Newsletter 2 - Budget announcement 30 May 2025:

Rates changes for 1 July 2025(opens in new tab) 

8. Newsletter 3 - Rates Rebates Update 11 June 2025:

Information that Q&A from webinar now(opens in new tab) 

9. Newsletter 4 - Rates Rebates Update 1 July 2025:

eRMS access now read only | Application forms for 2025 | Late 2024 rating year applications cannot be accepted(opens in new tab) 

10. Newsletter 5 - Rates Rebates Update 28 July 2025:

Request for refund due 1st week of August | Retirement of eRMS - Refund requests | Review of new form and procedures(opens in new tab) 

11. Newsletter 6 - Rates Rebates Update 24 October 2025:

Survey - We want your feedback | Refund request process reminders | Rebate guidance & council resources | Updated rates form coming soon(opens in new tab) 

12. Newsletter 7 - Rates Rebates Update 3 June 2026:

Rebate changes for 2026 rating year(opens in new tab)

Webinar on new processes for 2025 rating year

13. Slides from webinar 27 May 2025 

Rates relief for SuperGold Cardholders from 1 July 2025 (PDF, 1.4MB)

14. SuperGold webinar Questions and Answers

Questions and Answers from councils from Rates Rebates webinar 27 May 2025.

SuperGold webinar Q&A from councils (PDF, 173KB)